Privacy Policy — joanna 9

1. Information We Collect

joanna 9 collects personal data through several distinct channels: directly from you when you register and use your account, automatically through your interaction with the platform, and in limited cases from third-party service providers who assist in delivering our services. The categories of personal data we collect are described below.

1.1 Registration and Account Data

When you create a joanna 9 account, you are required to provide the following information:

• Full legal name — as it appears on your government-issued identity document.
• Date of birth — to verify that you are aged 18 or above and are therefore eligible to use the platform.
• Residential address — including division, district, and postcode, for identity and fraud prevention purposes.
• Email address — used for account communications, security alerts, and (with your consent) promotional correspondence.
• Mobile phone number — used for account verification, two-factor authentication, and support communications.
• Username and password — credentials used to access your joanna 9 account. Passwords are never stored in plain text.

1.2 Identity Verification (KYC) Data

As part of the Know Your Customer (KYC) verification process, joanna 9 may request copies of the following documents before processing withdrawal requests or as part of an ongoing account security review:

• Government-issued photo identity document (National ID card, passport, or driving licence).
• Proof of residential address (utility bill, bank statement, or similar document dated within the past 90 days).
• Proof of ownership of the payment method used for deposits (e.g., a screenshot confirming the bKash or Nagad account is registered in your name).
• A selfie photograph holding your identity document, where required for enhanced verification.

KYC documents are handled with the highest level of care and are used solely for identity verification and anti-money laundering compliance purposes. They are not used for marketing or shared with advertising partners.

1.3 Financial Transaction Data

joanna 9 records details of all financial transactions made through your account, including deposits, withdrawals, bonus credits, and adjustments. Transaction records include the amount, currency (Bangladeshi Taka / ৳), date and time, payment method reference (e.g., bKash transaction ID, Nagad reference number), and transaction status. This data is retained to fulfil our legal obligations and to resolve any transaction disputes that may arise.

1.4 Gaming and Betting Activity Data

The joanna 9 platform records your gaming and betting activity, including the games played, wager amounts, outcomes, session durations, and betting history across casino games and sports markets (including cricket, football, and kabaddi). This data is used to operate the platform correctly, to detect problematic gambling patterns, to investigate disputes, and to improve our responsible gaming tools.

1.5 Technical and Device Data

When you access joanna 9, our systems automatically collect certain technical information about your device and connection, including:

• IP address and approximate geographic location derived from it.
• Device type, operating system, and browser version.
• Session timestamps, page views, click-path data, and interaction logs.
• Referring URL (the web address you visited immediately before arriving at joanna 9).

This technical data is used primarily for platform security, fraud detection, and service performance optimisation. It does not, by itself, identify you as a named individual, but it may be combined with your account data for security and compliance purposes.

1.6 Communications Data

joanna 9 retains records of all communications between you and the joanna 9 support team, whether conducted via email ([email protected]) or live chat. These records are kept to ensure consistency of service, to resolve disputes, and to train support staff. Communications are not shared with third parties except where required by law or in the context of a fraud investigation.

2. How We Use Your Data

joanna 9 processes personal data only for lawful, specified, and explicit purposes. The table below summarises the primary purposes for which we use your data and the legal basis for each processing activity.

2.1 Marketing Communications

joanna 9 will only send you promotional emails, SMS messages, or in-platform notifications about bonuses, seasonal offers (such as Eid promotions, BPL cricket offers, or Pohela Boishakh specials), and new game launches if you have explicitly opted in to receive such communications at the time of registration or through your account settings. You may withdraw this consent at any time by updating your notification preferences in your account dashboard or by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal.

3. Data Sharing & Third Parties

joanna 9 does not sell your personal data to third parties. We share personal data only in the specific circumstances described below, and only to the minimum extent necessary for each purpose.

3.1 Payment Processing Partners

To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard, joanna 9 shares the necessary financial transaction data with the relevant payment service providers. These providers operate under their own privacy policies and are bound by their respective regulatory obligations. joanna 9 shares only the information strictly required to execute each transaction.

3.2 Game Technology Providers

Casino games available on joanna 9 are supplied by independent game studios and technology providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive session-level data (such as player ID, wager amount, and game outcome) to operate their games correctly and to resolve any game-related disputes. Game providers are contractually obligated to process this data only for the purposes of game operation and technical support.

3.3 Identity Verification Services

joanna 9 may use third-party identity verification and anti-money laundering (AML) screening services to verify the identity of players during the KYC process. These services process your identity documents and personal data on joanna 9's behalf and are bound by strict data processing agreements that prohibit any secondary use of your data.

3.4 Legal and Regulatory Disclosure

joanna 9 may be required to disclose personal data to law enforcement agencies, regulatory authorities, or courts of competent jurisdiction in response to a lawful request, court order, or legal process. joanna 9 will disclose only the minimum information required to satisfy the legal obligation and will, where legally permissible, notify the affected player of such a disclosure.

3.5 Business Transfers

In the event that joanna 9 undergoes a merger, acquisition, restructuring, or sale of assets, personal data held by joanna 9 may be transferred to the acquiring entity as part of that transaction. In such circumstances, joanna 9 will ensure that the receiving entity is bound by privacy obligations no less protective than those set out in this Privacy Policy, and will notify affected players of any material change to data controllership prior to the transfer taking effect.

4. Cookies & Tracking Technologies

The joanna 9 website uses cookies and similar tracking technologies to operate correctly, to remember your preferences, to maintain your logged-in session, and to analyse how players interact with the platform. The categories of cookies we use are as follows:

4.1 Strictly Necessary Cookies

These cookies are essential for the joanna 9 website to function and cannot be disabled. They include session cookies that keep you logged in while you navigate the platform, security cookies that protect against cross-site request forgery (CSRF) attacks, and load-balancing cookies that ensure your requests are directed to the correct server. No personal data collected by strictly necessary cookies is used for marketing purposes.

4.2 Functional Cookies

Functional cookies remember your preferences — such as your preferred language, display settings, and game lobby filters — so that you do not need to re-enter them on each visit. These cookies improve your overall experience of the joanna 9 platform. Disabling functional cookies may reduce the personalisation of your experience but will not prevent you from accessing the core platform.

4.3 Analytics Cookies

joanna 9 uses analytics tools to understand how players use the platform — which pages are visited most frequently, where players encounter difficulties, and how they navigate between sections. Analytics data is collected in aggregated, anonymised form and is used solely to improve platform performance and user experience. This data does not identify you as a named individual.

4.4 Managing Your Cookie Preferences

You may adjust your cookie preferences at any time through your browser settings. Most modern browsers allow you to block all cookies, accept only first-party cookies, or delete cookies after each session. Please note that blocking strictly necessary cookies will prevent you from logging in to your joanna 9 account and using the platform. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation.

5. Data Retention & Storage

joanna 9 retains personal data for as long as is necessary to fulfil the purpose for which it was collected and to comply with applicable legal, regulatory, and contractual obligations. The following general retention guidelines apply:

• Account and registration data: Retained for the duration of your active account relationship with joanna 9 plus a minimum of five years following account closure, in accordance with anti-money laundering record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of five years from the date of verification or from the date of the last transaction, whichever is later.
• Financial transaction records: Retained for a minimum of five years from the date of each transaction.
• Gaming activity logs: Retained for a minimum of three years from the date of the relevant gaming session.
• Customer support communications: Retained for a minimum of three years from the date of the most recent communication in a given support thread.
• Marketing consent records: Retained for as long as your marketing consent remains active plus two years following withdrawal of consent, to demonstrate compliance.

When the applicable retention period expires and no legal obligation requires continued storage, joanna 9 will securely delete or irreversibly anonymise the data in question. Anonymous or aggregated data derived from your personal data — where it can no longer reasonably be used to identify you — may be retained indefinitely for statistical and analytical purposes.

6. Your Privacy Rights

As a joanna 9 player, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact the joanna 9 support team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within five business days and aim to fulfil it within 30 days.

• Right of access: You have the right to request a copy of the personal data joanna 9 holds about you, along with information about how it is being used and with whom it has been shared.
• Right to rectification: If any personal data joanna 9 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to erasure: In certain circumstances — for example, where data is no longer necessary for the purpose it was collected, or where you withdraw consent and no other lawful basis applies — you may request that joanna 9 delete your personal data. This right is subject to legal retention obligations that may prevent full erasure in some cases.
• Right to restriction of processing: You have the right to request that joanna 9 restrict the processing of your personal data in specific circumstances, such as while a rectification request is being evaluated.
• Right to object: Where joanna 9 processes your data on the basis of legitimate interest, you have the right to object to that processing. joanna 9 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw marketing consent: You may withdraw your consent to receive marketing communications at any time, without affecting the lawfulness of prior processing based on that consent.
• Right to lodge a complaint: If you believe that joanna 9 has processed your personal data unlawfully or has failed to honour your data rights, you have the right to lodge a complaint with the appropriate data protection authority in your jurisdiction.

7. Data Security Measures

joanna 9 takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures to protect it against unauthorised access, accidental loss, disclosure, alteration, or destruction.

7.1 Technical Security Controls

• SSL/TLS Encryption: All data transmitted between your device and the joanna 9 platform is encrypted using industry-standard SSL/TLS protocols. The padlock icon in your browser's address bar confirms that your connection is encrypted.
• Password Hashing: Account passwords are never stored in plain text. joanna 9 uses strong, one-way cryptographic hashing algorithms to protect password data at rest.
• Two-Factor Authentication (2FA): joanna 9 offers two-factor authentication as an optional additional security layer for your account login. Players are encouraged to enable 2FA to protect against unauthorised account access.
• Intrusion Detection: joanna 9's infrastructure is monitored continuously for signs of intrusion, unusual access patterns, and security anomalies. Automated alerts and manual review processes are in place to detect and respond to potential security incidents.
• Access Controls: Access to player personal data within the joanna 9 organisation is restricted on a strict need-to-know basis. Staff members are granted access only to the categories of data required to perform their specific job functions.

7.2 Reporting a Security Concern

If you believe that your joanna 9 account has been compromised, that you have identified a security vulnerability in the joanna 9 platform, or that your personal data may have been involved in a data security incident, please contact the joanna 9 support team immediately at [email protected]. Include as much detail as possible about the nature of the concern so that our security team can investigate and respond promptly.

8. Policy Updates & Contact

8.1 Updates to This Privacy Policy

joanna 9 reserves the right to update or revise this Privacy Policy at any time in response to changes in applicable law, regulatory guidance, platform services, or data processing practices. When material changes are made to this Policy, joanna 9 will notify registered players by email and/or via a prominent notice on the platform at least 14 days before the revised Policy takes effect. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

Your continued use of the joanna 9 platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of the changes. If you do not agree to the revised Policy, you should cease using the platform and may request account closure by contacting the support team.

8.2 Contact the Data Team

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data joanna 9 holds about you, please contact us using the details below. All privacy-related enquiries are handled by the joanna 9 compliance and support team and will receive a response within five business days.

• Email: [email protected] (subject line: "Privacy Enquiry" or "Data Rights Request")
• Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, BST, UTC+6)
• Platform: joanna-9.com